Citizen information and service

General inquiries

Citizen service for general information on the Ministry of Consumer Affairs, its organisational structure and the ordinary operation of the services, as well as the functions of the central switchboard can be made at:

Central office

Paseo del Prado, 18-20. 28071 - Madrid

+34 91 596 10 00

Make a general inquiry

To process your information request in person

Complaints and Suggestions

Use the complaints and suggestions procedure to express your dissatisfaction with the services provided by the Ministry of Consumer Affairs or to submit ideas to improve its quality.

How to submit a complaint or suggestion

Complaints and suggestions related to any other unit of the Ministry of Consumer Affairs can be managed electronically or in person at the Ministry's Registry at Pº del Prado 18-20 and in any of the Registries authorized in section 4 of article 16 of Law 39/2015, of 1 October on the Common Administrative Procedure of Public Administrations.

 Make a complaint or suggestion from the electronic office

To process your complaint or suggestion in person

 Public opening hours

  • Monday to Thursday from 9:00am to 6:00pm
  • Friday from 9:00am to 2:00pm


Regulation on the registry of documents